1) What kind of support do you offer for your robotics solutions?

We provide comprehensive support throughout the lifecycle of your robotics systems. Our team is available to assist with:

• Technical Support for troubleshooting, software updates, and hardware maintenance.
• Remote Assistance for quick resolutions or on-site support if needed.
• 24/7 Helpdesk for critical issues and urgent queries.

2) Do you offer post-sales support?

Yes, we provide ongoing post-sales support to ensure that your robotics systems continue to operate smoothly. This includes:

• Routine Maintenance and updates.
• Software and Firmware Upgrades to keep your system up-to-date with the latest features.
• Technical Support whenever you need it.

3) Can your robots be integrated with our existing ERP, WMS, or other business systems?

Yes, our robots are designed with open architecture to easily integrate with a wide range of business systems such as ERP, WMS, MES, and other internal management tools. We offer:

• API Integration Support to connect the robots with your existing software platforms.
• Custom Integration services tailored to meet your specific needs.

4) Do you offer customization options for the robotics solutions?

Yes, all of our solutions are highly customizable to meet your specific operational requirements. Whether it's:

• Custom robot configurations, payload capacity, or other hardware specifications.
• Software Customization for specialized tasks and workflows. Our team will work with you to ensure the solution fits seamlessly into your business.

5) Is there a pilot or demo program available?

We offer pilot programs or demo sessions to allow you to evaluate our robotics systems before making a full commitment. This gives you the opportunity to:

• Test the robots in your operational environment.
• Assess their performance in real-world conditions.
• Make any necessary adjustments before final deployment.

6) How long does it take to implement and deploy the robots in my facility?

The deployment time for our robots is typically quick and varies based on the complexity of your specific needs:

• Fast Setup: Most robots are ready for operation within a few hours of delivery.
• Seamless Integration: Integration with your existing systems (ERP, WMS, etc.) is streamlined, and we work with you to ensure smooth connectivity.
• Pilot Program: If you'd like to test the robots before full deployment, we can arrange a short-term pilot to ensure they meet your operational requirements.

Our team works closely with you to ensure that the robots are up and running with minimal disruption to your operations.

7) What kind of training do you provide for using the robots?

We provide comprehensive training programs to ensure that your team is fully equipped to use the robots effectively. This includes:

• Onboarding Training for your staff to get familiar with the robot's functions.
• Ongoing Training to accommodate new features or changes in your operations.
• Training Materials such as user manuals, video tutorials, and webinars.

8) Do you provide software updates and maintenance services?

Yes, we offer regular software updates and maintenance services to ensure your robots remain efficient and up-to-date. Our support includes:

• Over-the-Air (OTA) Updates for seamless software upgrades.
• Scheduled Maintenance to address any wear-and-tear or hardware updates.
• Customizable Service Packages for extended support, depending on your needs.

9) How do you handle issues or technical problems with the robots?

We have a proactive approach to maintenance and troubleshooting:

• 24/7 Technical Support available to assist with any problems.
• Remote Diagnostics to quickly identify and resolve issues without the need for on-site visits.
• Field Service when needed for hardware repairs or complex issues.

10) What is the cost of your robots and solutions?

The cost of our robotics solutions varies depending on the specific system, level of customization, and your operational needs. We offer flexible pricing models and will provide a custom quote based on:

• The type of robot or solution.
• Required customizations or integrations.
• Ongoing support and maintenance options.